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Customer Service

Shipping & Delivery

We are currently providing a door to door delivery to your business  surrounding the suburb of Dandenong. We deliver to all other areas around the metropolitan Melbourne through our preferred couriers. Deliveries will vary between 1- 15 days depending on the stock availability.

Communication is the key email us or use our contact us form in regards to any deliveries or customer service questions.

Privacy & Security
At ACF we observe the privacy act of the Australia and International general law. We do not disclose any information of any kind and data to any third party organisations, it is only used exclusively by for orders, deliveries and offering you any specials. This information is not available to any marketing organization.
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Returns & Replacements
We will honour a refund policy to most products if the product is not what you ordered or is significantly different to what you ordered. Please see More Information tab of the product when ordering for any special conditions. We shall refund your money if the item have not been delivered or has been significantly different or damaged  in transit and are not in the same condition as they left our shop. Please contact us immediately if you have an issue.

Ordering
ACF Crash Supplies have a great range of products ideally suited to automotive crash repair industry and panel beating. We hope you find the process of ordering from us easy. Along with each product is a link ADD TO CART just click this to add the product to your shopping cart.  When you have finished you shopping click My Cart  and proceed to checkout and payment.
You can view your orders  anytime as a guest or an account holder, anytime after placing the order. Scroll to the footer of the website and click the link View Orders link. As a policy we recommend you create an account when checking out to view your orders. This way you can log in to your account and view orders, history or delivery details, anytime day or night.
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Payment, Pricing & Promotions
Payment and Processing

We accept payment from all major credit card providers facilitated by PayPal, namely:

 - Master Card

 - Visa Card

 - Other Debt Cards

 - American Express

-Bank Accounts linked via PayPal

-PayPal account

PayPal

PayPal is one of the world's most secure and convenient payment gateways. You also receive up to $20,000 in buyer protection via PayPal if we do not deliver the product as per description. You can up to 120 days to obtain a refund via PayPal. So buy with confidences that you are protected.

Your piece of mind is assured via PayPal payment processing. If you have an alternative preference for payment preference please call us.

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Viewing Orders
You can view your orders anytime as a guest or an account holder, anytime after placing the order. Scroll to the footer of the wesite and click the link View Orders link. As a policy we recommend you create an account when checking out to view your orders. This way you can log in to your account and view orders, history or delivery details, anytime day or night.
Updating Account Information
If you had created an account you can log in to your account and update any account information or orders (given it's not processed).
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